Customer Service Agent

CTR Select • Permanent • Egham, Surrey, England, United Kingdom • £32k - £34k / year • 3h ago

Customer Service Agent
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.

This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities

Act as the primary point of contact for customer service and support enquiries.
Manage support cases through their full lifecycle, ensuring timely resolution.
Perform first-line diagnosis and qualification of issues.
Coordinate engineers, logistics, travel arrangements, and spare parts as required.
Escalate issues appropriately and within agreed service levels.
Schedule preventative maintenance visits.
Liaise with internal departments, customers, and suppliers to ensure effective communication.
Produce reports and participate in customer review meetings and conference calls.

Essential Skills

Previous experience in a customer service, helpdesk, service desk, or support role.
Strong organisational and administrative skills.
Excellent communication and customer relationship management abilities.
High attention to detail and ability to manage multiple tasks.
Commercial awareness and a proactive approach to problem-solving.

Desirable Skills

Experience with ticketing or incident management systems.
Knowledge of CRM systems, ideally Microsoft Dynamics.
Experience with SAP.
Exposure to AV, VC, or technology support environments.

What's on Offer

Competitive salary dependent on experience.
Opportunity to work with international clients.
Supportive team environment and career development opportunities.

If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office.

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