German Speaker

Hays Business Support • Permanent • Northampton, West Northamptonshire, England, United Kingdom • £28k - £32k / year • 3h ago

(German Speaker) (Customer Service)

Location: Northampton (Hybrid / Work from Home Fridays!)

Working Hours: Monday - Thursday: 7:00 AM - 4:00 PM | Friday: 7:00 AM - 2:00 PM

Salary: Up to £32,000 DOE

Start Date: ASAP

About the Role

Due to exciting business expansion for one of our top clients, we are looking for a fluent German-speaking representative to join their team in Northampton.
In this dynamic, dual-focused role, you will be the bridge between the brand and the customers. You will actively identify customer needs, manage sales opportunities, collaborate across departments, and help drive our new digital strategy forward. If you thrive on building relationships and providing top-tier service, we want to hear from you!

Key Responsibilities

Sales & Lead Management: Develop new sales opportunities through outbound emails, calls, and follow-ups. Guide customers through the sales process from initial lead to final closing, including providing accurate quotes and pricing.
Customer Engagement: Explain and demonstrate product features and functions. Respond promptly and effectively to queries across phone, email, social media, and online chat.
Strategic Collaboration: Work closely with marketing and sales teams to align customer experience strategies, enhance brand awareness, and inform customers about new product releases.
Customer Advocacy: Proactively identify customer needs, maintain positive experiences, log technical issues/feedback, and analyse customer responses to new product ranges.

What We're Looking For

Language Skills: Fluent/Native level German speaker with exceptional written and verbal communication skills.
Experience: At least 2 years of experience in a customer experience, customer support, or sales role. Experience gathering and interpreting customer feedback is a plus!
Tech & Phone Savvy: Proven experience handling high volumes of daily calls and emails with ease.
Strong Numeracy: Excellent maths skills for accurate, speedy calculations of sales prices, discounts, and percentages.
Key Traits: High attention to detail, strong problem-solving skills, patience, and the ability to work both independently and collaboratively.

Why You'll Love Working Here

Great Work-Life Balance: Enjoy an early finish every Friday at 2:00 PM!
Work From Home Fridays: Complete your Fridays from the comfort of your home.
Competitive Pay: Up to £32,000 per year, depending on experience.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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