Operations Manager (Back Office / Customer)

Michael Page • Permanent • Wakefield, West Yorkshire, England, United Kingdom • £60k - £70k / year • 5h ago

Operations Manager (Back Office Operation)
Professional Services
£60,000 - £70,000 plus exceptional benefits
Truly hybrid - 1 or 2 per week on site
Wakefield, W. Yorkshire (Great links to M1 & M62)

Client Details

Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team.

Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholders

Description

Oversight for back office operational performance across a highly regulated function
Drive customer service performance to both customers and partners during any and every interaction
Manager and plan resource to deliver trading performance ensuring any potential issues are highlighted
Manage and drive performance consistency across the operation
Provide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinary
Provide clear leadership and motivation to support the team in delivering key objectives
Increase team capability through the implementation of new ways of working, systems, process and procedures
Anticipate operational risks and issues
Mitigate issues & risk around Case Progression, Regulatory Compliance & Technical Quality
Work across the operation and wider business to encourage continuous improvement activities
Manage the implementation of operational strategy
Optimise case progression across the operation
Provide the teams with clear training and development on a regular basis

Profile

Experience in a similar role and /or environment
Strong people management - ideally through Team Leaders
Process and continuous improvement knowledge
Record of delivering against objectives
Budget management experience
Extensive stakeholder management across C-suite level

Job Offer

This is an amazing opportunity to join a leading organisation in the newly created role of Operations Manager

The role offers a salary of £60,000 - £70,000 plus up to 15% Bonus

True champion of Hybrid working - you would be expected on site in Wakefield, W.Yorkshire 1 or 2 days per week

Benefits include - 25 days holiday plus bank with the ability to buy and sell 5 days. Ability to condense working week into 4 days once per month (leading to extra 12 days holiday per year), private medical insurance, life assurance, free on on site parking and many more

Candidates across the UK are encouraged to apply with great links via M1, M62 and rail networks

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