Customer Service - Housing

Hays Technology • Temporary • Blackburn, Blackburn with Darwen, England, United Kingdom • £18.50 - £18.65 / hour • 13h ago

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities

Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
Use Housing Management Systems to manage cases, update records, and track progress.
Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
Adhere to policies, service standards, and compliance requirements within the housing sector.

About YouWe're looking for someone who brings:

Essential housing sector experience (social housing, local authority, or housing association).
Strong customer service background with the ability to handle complaints calmly and professionally.
Excellent verbal and written communication skills.
Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
A warm, approachable manner with genuine empathy for tenants' needs.
Strong attention to detail and ability to maintain accurate records.
Good problem-solving skills and the ability to work under pressure.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

You may also be interested in these jobs

Customer Service Advisor

Utility Collections Ltd • Permanent • Poulton-le-Fylde, Lancashire, England, United Kingdom • £27k - £28.50k / year • 6d ago

Customer Services Premium-Ad

Customer Service Advisor Poulton-le-Fylde, FY6 8JX – Office Based Full Time Salary £27,000 to £28,500 Working hours: Monday to Friday 9am – 5pm 24 days annual leave + Bank Holidays What’s in it for you? Full training and...

6d ago

Apply

Sales Administrator

Jobwise Ltd • Permanent • Bury, Greater Manchester, England, United Kingdom • £26k - £30k / year • 2d ago

Customer Services

Would you like to work for a highly successful, nationwide company with strong expansion plans and a track record of promoting from within? Are you looking for a role that offers fantastic propects for career develoment...

2d ago

Apply

Customer Service Advisor

Michael Page • Temporary • Preston, Lancashire, England, United Kingdom • £15 - £16 / hour • 3d ago

Customer Services Premium-Ad

Customer Service Advisor - Preston The rewards Immediate start opportunity Weekly pay Free on-site parking The role of Customer Service Advisor: Handle incoming customer inquiries via phone, email, or chat in a professio...

3d ago

Apply

Aviation Security Officer

Staffline • Permanent • Manchester, Greater Manchester, England, United Kingdom • £12.85 / hour • 3d ago

Customer Services Premium-Ad

Aviation Security Officer - Manchester Airport The rewards £12.85 per hour Overtime paid at normal rate Workplace pension scheme Life assurance benefit Contributory Healthcare Scheme Eye care vouchers Employee Discount S...

3d ago

Apply

Customer Service Representative

Search • Permanent • Skipton, North Yorkshire, England, United Kingdom • £23k - £26k / year • 3d ago

Customer Services Premium-Ad

Customer Service Representative - Skipton The rewards 25 days holiday per year, increasing with length of service Flexible buy or sell holiday scheme A generous pension scheme with employer contributions Performance-base...

3d ago

Apply

Get more jobs like this

Create a free job alert