Customer Liaison Manager

Cooper Golding • Permanent • Holsworthy, Devon, England, United Kingdom • £27k - £33k / year • 1d ago

Customer Liaison Manager

9am - 5pm Monday to Friday
Holsworthy
Permanent £27,000 - £33,000 DOE

We're looking for an organised, proactive and customer-focused professional to join our commercial team as a Customer Liaison Manager.

This is a newly created position offering the opportunity to shape the customer experience from the moment an order is placed through to delivery, installation and ongoing support. You'll become the central point of contact for customers, working closely with colleagues across sales, operations, production and finance to ensure every project runs smoothly.

If you enjoy building relationships, coordinating multiple projects and providing outstanding customer service, we'd love to hear from you.

About the Role
As Customer Liaison Manager, you'll take ownership of the customer journey once an order has been confirmed. You'll ensure customers receive regular communication, coordinate internal teams, manage project administration and help deliver a seamless experience.
Alongside customer relationship management, you'll also support sales and marketing activities, helping maintain customer records, coordinate exhibitions and events, and contribute to ongoing customer engagement initiatives.
This is a varied role with significant opportunity to develop as the business continues to grow.

Key Responsibilities

Customer Relationship Management
Act as the primary point of contact for customers after an order is placed
Build long-term relationships that encourage customer satisfaction and repeat business
Keep customers informed throughout production, delivery and installation
Resolve queries promptly and professionally
Gather customer feedback, testimonials and case studies
Project Coordination
Coordinate customer orders across internal departments
Schedule customer activities including demonstrations, visits and deliveries
Monitor project progress and communicate updates
Help ensure projects are delivered on time and to a high standard
Support installation, commissioning and follow-up activities
Support the sales team with quotations, proposals and customer administration
Maintain accurate customer records within the CRM system
Coordinate product trials and demonstration activities
Assist with international customer communications and logistics
Support exhibitions, trade shows and customer events
Coordinate promotional materials and event logistics
Assist with social media content and customer communications
Help generate customer success stories and marketing content
Administration & Logistics
Coordinate shipping and delivery documentation
Work with internal teams and external suppliers to ensure efficient order fulfilment
Track deliveries and maintain accurate records
Produce customer and project status updates

About You
You'll be an excellent communicator who enjoys working with people and keeping projects organised. You'll also bring:

Previous experience in customer service, customer success, account management or sales support
Excellent organisational and multitasking skills
Strong attention to detail
Confidence managing multiple priorities
A proactive approach to solving problems
Excellent written and verbal communication skills
Experience using CRM systems (desirable)
Experience coordinating projects or customer orders (desirable)

What You'll Enjoy

A varied role where no two days are the same
The opportunity to shape a newly created position
Working closely with customers and multiple business functions
A collaborative and supportive team environment
Opportunities to develop your skills as the business grows

We welcome applications from candidates with experience in:

Customer Success
Customer Relationship Management
Account Management
Project Coordination
Sales Support
Commercial Administration
Operations Coordination
Client Services
Order Fulfilment
Manufacturing Customer Service

This vacancy is being advertised by Cooper Golding who are acting on behalf of our client as an employment business.

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