Repairs Manager

Michael Page • Permanent • Croydon, Greater London, England, United Kingdom • £63.82k - £66.08k / year • 11h ago

This is a senior leadership role responsible for overseeing the delivery and performance of a responsive housing repairs service, including managing teams, contractors, budgets and service improvement programmes. The successful candidate will drive operational excellence, ensure compliance and health & safety standards are met, and play a key role in improving repair outcomes and customer satisfaction across a large housing portfolio.

Client Details

A large local authority, responsible for delivering a wide-range of public services including housing, repairs and maintenance, education, environmental services, planning and regeneration.

Description

Lead the operational delivery of the responsive repairs service, ensuring compliance with statutory obligations, organisational policies and service standards.
Manage a team of supervisors, trade operatives and support staff delivering repairs and maintenance services.
Oversee budget management, resource allocation and procurement to ensure value for money and efficient service delivery.
Monitor and improve performance against key indicators, including first-time fix rates, customer satisfaction and repair turnaround times.
Ensure robust health and safety practices are embedded across all operations, including contractor and subcontractor management.
Lead service transformation initiatives, including digitalisation, sustainability and customer engagement improvements.
Conduct audits, inspections and quality assurance checks to maintain high standards of workmanship and compliance.
Collaborate with Housing Management, Asset Management and other stakeholders to ensure effective service delivery.
Represent the service at senior management meetings, resident forums and operational working groups.
Lead emergency response coordination for major incidents affecting housing stock, including floods, fires and structural failures.

Profile

A successful Repairs Manager should have:

Strong experience in managing property repairs and maintenance within the public sector, with previous trade, technical experience.
Proven ability to manage budgets and deliver cost-effective solutions.
Knowledge of health and safety regulations related to property management.
Excellent leadership and team management skills.
Strong communication and stakeholder engagement abilities.

Job Offer

Competitive salary ranging from £63,816 to £66,084 per annum.
Pension contribution of 30%.
Hybrid working model.
Permanent position.
Scope for progression and growth.

If you're ready to take the next step in your career as a Repairs Manager, apply now to join a respected organisation in the public sector.

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