Administrator

Hays Business Support • Permanent • Leeds, West Yorkshire, England, United Kingdom • £24k - £26k / year • 1d ago

I am working with a client in North Leeds to recruit a highly organised and proactive Administrator to join a busy and supportive office team. This is a varied, fast-paced position where you'll play a key role in keeping the business running smoothly by supporting customers, suppliers, engineers and internal colleagues. This role would suit someone with strong administrative experience, excellent attention to detail and a confident, professional telephone manner.
Key ResponsibilitiesCustomer Service & Office Administration

Answer incoming telephone calls and assist customers with queries.
Arrange service calls and appointments for field-based staff.
Liaise with suppliers and process orders.
Support colleagues with day-to-day enquiries and administrative requests.
Send reminders and communications regarding routine visits and services.
Maintain accurate filing systems, both electronically and paper-based.
Produce and compile reports as required.

CRM & Database Management

Maintain and update client records within the CRM system.
Check information for accuracy and support field staff with correct data entry.
Process new client contracts and enter information onto internal systems.
Ensure customer records are up-to-date and compliant.

IT & Training Administration

Provide administrative support for the company training system.
Upload and maintain training certificates on company platforms and websites.

Archiving & Records Management

Identify terminated contracts and archive records appropriately.
Maintain both physical and digital archives in line with company procedures.

General Business Support

Book hotels and travel arrangements when required.
Process annual price increase updates, including database amendments and client correspondence.
Order office supplies and specialist products from suppliers.
Maintain order logs, track deliveries and ensure records remain accurate.
Support year-end and new-year administrative activities, including preparing reports and documentation packs.
Chase subcontractors for outstanding reports and paperwork.

About You

Previous administration experience within an office environment.
Strong organisational and time management skills.
Confident communicating with customers, suppliers and colleagues.
Excellent attention to detail and data accuracy.
Competent in use of Microsoft Office and CRM/database systems.
Able to prioritise workloads and manage multiple tasks effectively.
Team-oriented with a flexible and hands-on approach.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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