Customer Account Manager

Pursuit Executive Recruitment Ltd • Permanent • Witham, Essex, England, United Kingdom • £32k - £34k / year • 1d ago

Do you find real satisfaction in making sure every customer feels looked after, every time? We are recruiting an Account Manager for a growing business based in Witham, Essex.

This is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background and customer service is at the core of everything you do, we would love to hear from you.

The Role

As an Account Manager, you will take full ownership of a portfolio of clients, seeing each order through from placement to delivery and providing attentive aftercare every step of the way. You will be the person your clients turn to - trusted, responsive, and always one step ahead.

Key Responsibilities

Serve as the primary point of contact for a portfolio of clients, building trusted, long-term relationships
Process customer orders accurately and efficiently, keeping clients informed and updated throughout
Manage the full order-to-delivery cycle, proactively resolving any issues before they reach the customer
Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism
Liaise closely with logistics, production, and operations teams to ensure client expectations are always met
Handle customer feedback constructively, acting as the client's voice internally to drive service improvements
Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date
Prepare quotes, reports, and client-facing documentation as required
Support the wider team with account administration and any ad hoc tasks

What We're Looking For

The ideal Account Manager will be someone for whom exceptional customer service is not just a skill - it's a core value. You will bring hands-on experience from a manufacturing or product-based environment, and a genuine passion for getting things right for the people you work with.

Previous experience in an Account Manager, Customer Service, or Sales Support role within a manufacturing, production, or product distribution environment
Confident managing the full lifecycle of a customer order - from processing through to delivery and aftercare
Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times
A natural relationship-builder who takes genuine pride in being reliable and responsive for their clients
Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure
Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed
Strong communicator, both written and verbal, with a high level of accuracy and attention to detail
Proven experience in complaint resolution - able to handle difficult situations with empathy, professionalism, and a clear focus on finding the right outcome for the customer
Hands-on experience working with sales order processing (SOP) systems, with the ability to pick up new platforms quickly
Comfortable working with CRM systems, order management tools, and Microsoft Office

What's On Offer

This is a wonderful opportunity for a customer-focused Account Manager to join a business that genuinely values the relationships it builds - with its clients and its people. The package includes:

Salary of £30,000 - £34,000 +performance based bonus, depending on experience
Good Pension scheme
A supportive, close-knit team environment
A role where your contribution is visible and your clients genuinely value what you do
Based in Witham, Essex - commutable from Chelmsford, Colchester, Braintree, and surrounding areas

Sound like you? Apply today and take the next step in your career as an Account Manager.

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