Service Administrator

Meridian Business Support • Permanent • Croydon, Greater London, England, United Kingdom • £28k - £34k / year • 4d ago

Service Administrator - Croydon

The rewards

Salary c. £30,000 to £32,000 (depending on level of experience)
Hybrid working
Life assurance
Retail discounts
Enhanced leave & pay for new parents
Health & well being apps
Limited free parking on-site

The role of Service Administrator:

Administration support to the department
Assisting with organising related activities - e.g. bookings for maintenance and repairs, engineer visits
Maintaining all records and documentation on internal systems, ensuring they are updated
Preparing and processing all relevant paperwork, reports, quotes, purchase orders and documentation
Providing cover for your helpdesk colleague - monitoring and acknowledging incoming tickets (to SLAs), assigning and escalating tickets, and updating progress
Ensuring all activity is organised, carried out and documented in an efficient and accurate manner
Working closely with engineers and internal teams, as well as liaising with customers to ensure a smooth delivery of work

The ideal Service Administrator:

Experience working as a Service Administrator, Helpdesk Administrator, Customer Service Administrator, or Service Coordinator
Experience using a helpdesk ticketing system (e.g. Freshdesk, Zendesk, Zoho Desk or similar)
Experience using a CRM / ERP system
Ability to be proactive and prioritise your own workload
Highly accurate
A very good telephone manner and communication skills

This is a brand new, newly created Service Administrator position at an award winning and innovative manufacturing business whose products save peoples lives in the UK and around the world everyday.

You will be responsible for the day-to-day administration of the fast paced service department in this highly regulated, busy environment.

The majority of your role will see you carrying out all related administrative duties, whilst also providing cover for your helpdesk colleague who triages enquiries coming into the department by ensuring all helpdesk tickets are monitored, updated, allocated and progressed in their absence.

The company's offices are only a 10 mins walk from various bus stops close by, and only a 12 minute walk from the nearest tram stop in Croydon.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

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