Customer Service Administrator

CMD Recruitment • Permanent • Westbury, Wiltshire, England, United Kingdom • £26.04k / year • 2h ago

Customer Service Administrator
£26,040 per annum + benefits
Westbury, Wiltshire
Permanent

Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team.

This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home (Monday and Friday).

The Role:

Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.

Key duties include:

Answering incoming calls and responding to customer emails
Logging and managing customer returns
Producing regular client reports
Managing shipping exceptions and updating customers
Updating client information and documentation
Taking notes during internal meetings
Providing general admin support to the commercial team

About You

Previous customer service or administrative experience
Strong communication and organisational skills
Good IT skills, including Microsoft Excel
High attention to detail
Able to manage multiple tasks and prioritise workload

If you're looking for a varied role within a supportive team environment, we'd love to hear from you.

Hours: Monday to Thursday 9am - 5pm and Friday 9am - 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.

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