Helpdesk Administrator

Talent Solution Partners • Permanent • West Malling, Kent, England, United Kingdom • £28k / year • 12h ago

Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday

About the Role

An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.

Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Duties & Responsibilities

Log and manage reactive maintenance requests through the CAFM system
Allocate jobs to engineers and subcontractors
Monitor work orders to ensure service level agreements (SLAs) are achieved
Liaise with clients, engineers, and suppliers to provide updates on outstanding works
Raise purchase orders and process relevant documentation
Maintain accurate records and update internal systems
Support the wider operations team with administrative duties
Produce reports and assist with general office administration

About You

Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role
Experience within the Facilities Management industry is highly desirable
Excellent organisational skills with the ability to manage multiple tasks
Strong communication skills and a professional telephone manner
Confident using Microsoft Office and CAFM systems
Able to work well under pressure in a fast-paced environment
A positive, proactive attitude with excellent attention to detail

What's on Offer

Salary paying £28,000
Monday to Friday working hours
Opportunity to join a growing and ambitious Facilities Management business
Supportive team environment
Ongoing training and career development
Genuine opportunities for progression as the business continues to grow

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