Sales Administration & Customer Support

Seac Ltd • Permanent • Wigston, Leicestershire, England, United Kingdom • £26k / year • 1d ago

Sales Administration & Customer Support

Company: SEAC Ltd
Location: Wigston, Leicestershire
Job Type: Full-time
Reports to: UK Sales Manager

Company Overview

SEAC Ltd is a specialist UK manufacturer of high-quality fasteners and fixings, supplying both standard and bespoke components to a wide range of industrial customers. The company works closely with customers from initial enquiry through to delivery, even manufacturing to customer drawings and technical specifications. SEAC Ltd has built a strong reputation for technical knowledge, responsive service, and reliable delivery of engineered fastening solutions.

Role Overview

The Sales Administrator & Customer Support role is central to SEAC Ltd’s customer service and sales operation. The role combines sales administration, order management, and customer liaison, ensuring enquiries, quotations, and orders are handled efficiently and accurately. The successful candidate will be the key point of contact for customers, supporting the sales team while maintaining SEAC Ltd’s reputation for excellent service and high quality products.

Key Responsibilities

Sales Administration & Order Management

Process sales orders accurately, ensuring all customer requirements are clearly communicated internally.
Conduct outbound calls to existing and potential customers, promoting products, services and to strengthen relationships
Liaise with operation, production, and logistics teams to confirm feasibility, materials, pricing, and lead times
Maintain accurate sales records and customer information in SEAC Ltd’s CRM/ERP system – Profit4
Monitor orders through production to delivery, proactively updating customers on status

Customer Support

Act as the first point of contact for customer enquiries via email and phone
Resolve customer queries promptly and professionally, providing technical support where required
Support Sales management by maintaining strong relationships with existing customers
Follow up on quotations, pending orders, and customer feedback to encourage repeat business
Escalate complex technical or order issues to the appropriate internal teams

General Responsibilities

Assist the sales management with reporting, forecasting, and pipeline management
Contribute to continuous improvement of sales processes, administration, and customer service
Ensure all work complies with company procedures, quality standards, and health & safety regulations
Support marketing or promotional activity where necessary (e.g., product datasheets, capability statements)

Skills and Experience

Essential

Experience in sales administration, internal sales, or customer support in a manufacturing and technical environment
Strong organisational and administrative skills with excellent attention to detail
Confident, professional communication skills, both written and verbal
Ability to manage multiple enquiries, orders, and priorities efficiently
Proficiency with Microsoft Office applications (Excel, Word, Outlook)

Desirable

Experience in manufacturing or engineering, ideally with fasteners, fixings, or precision components
Ability to interpret engineering drawings or technical specifications
Familiarity with CRM or ERP/order processing systems

Personal Attributes

Proactive, reliable, and customer-focused
Commercially aware with practical problem-solving skills
Able to work independently and collaboratively within a small team
Willingness to develop technical product knowledge of SEAC Ltd’s fasteners and fixings

What SEAC Ltd Offers

£26,000.00 (dependent on experience)
Training and development opportunities in a specialist manufacturing environment
A supportive and collaborative team culture within an established business

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