Customer Service

Focus Resourcing • Permanent • Cardiff, Cardiff, Wales, United Kingdom • £28k - £32k / year • 2d ago

Imagine a role where you are at the heart of customer interactions, ensuring every query is addressed with precision and care. As a Customer Services Representative, you will be the linchpin in fostering strong customer relationships, managing everything from orders and deliveries to inquiries and complaints. This role offers the chance to be the voice of the company, making a tangible difference in customer satisfaction and loyalty.

In this dynamic position, you will be the primary point of contact for customers, handling all communication channels efficiently. Your responsibilities will include managing orders, monitoring deliveries, and ensuring timely communication with customers regarding their expected delivery dates. You will also complete customer reports, support new product development projects, and potentially attend customer visits, both on-site and off-site.

Working closely with your CSR colleagues, the Sales team, and other departments, you will ensure a seamless flow of information and maintain high standards of customer service. Your role will also involve monitoring stock levels, managing aged stock, and processing customer complaints, ensuring every detail is meticulously handled.

To excel in this role, you will need excellent customer service skills, with the confidence to communicate directly with customers both verbally and via email. Self-motivation, professionalism, and trustworthiness are key attributes, along with the ability to multitask and manage multiple inquiries simultaneously. Strong organisational skills, attention to detail, and the ability to work to deadlines are essential. Proficiency in Excel and a positive, committed attitude will further enhance your effectiveness in this role.

Skills:

Strong customer service skills and proven experience

Ability to sell to the customer additional products when needs be

High organised and computer literate

Team player

Benefits

37.5 hour week ( flexi hours core between 10-4) Monday to Friday
Life Assurance
Pension
26 days holiday plus bank
Career progression
Car parking on site
Canteen facilities to include free drinks and fruit!!

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