Client Support Administrator

YoungEducation Ltd • Permanent • Stevenage, Hertfordshire, England, United Kingdom • £22.50k - £26.50k / year • 15h ago

About the role

We are looking for a reliable and organised Client Support Administrator to join YoungEducation.

This role supports the delivery of services across Alternative Provision, centre-based tuition, online tuition, and home tuition. You will play an important part in keeping day-to-day operations running smoothly, ensuring that communication, systems, and processes are accurate, organised, and up to date.

The role

Working closely with the Client Support Coordinator, you will support referrals, onboarding, reporting, and general administration across the business. You will be responsible for maintaining accurate records, updating timetables and systems, and ensuring that key information is communicated clearly between staff, families, and external professionals.

A key part of the role involves supporting reporting processes. This includes chasing outstanding reports, carrying out initial checks to ensure they are complete and accurate, and escalating any concerns or inconsistencies to senior staff where required.

You will also respond to enquiries via phone and email, ensuring all communication is handled professionally, clearly, and in a timely manner.

About you

You will have previous administrative experience and be highly organised, with strong attention to detail. You will be confident communicating with a range of people, both over the phone and via email, and able to relay important information accurately.

You will have excellent spoken and written English, good IT skills including Microsoft Office, and the ability to manage your workload effectively while following processes and meeting deadlines.

Desirable

Experience within education or a similar environment would be beneficial, along with an understanding of safeguarding and awareness of EHCP processes or multi-agency working.

What we offer

25 days annual leave plus bank holidays (33 total)
Attractive employer pension scheme
Ongoing development opportunities
Supportive and collaborative working environment

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