IT & Systems Administrator

Universal Business Team • Permanent • Alton, Hampshire, England, United Kingdom • £40k - £45k / year • 3d ago

Our client, a reputable family run, SME based in Alton, Hampshire, is looking to recruit an IT & Systems Administrator to join their growing team. As IT and systems Administrator, you will be responsible for owning and running their IT systems. This is a broad, hands-on role covering day-to-day support, Microsoft 365 administration, hardware procurement, vendor management, and the IT budget. You will be the primary point of contact for anything relating to technology across the business, working closely with their external provider and internal teams across Sales, Marketing, Operations, and Finance.

Responsibilities:

Day-to-Day Support & Hardware

Triage and resolve user issues; escalate to the external provider or other vendors where appropriate
Onboard new starters and offboard leavers: account management, kit setup/return, licence reclaim
Select, procure, image, and deploy laptops, phones, and peripherals; support AV, printers, and shared resources
Maintain accurate records of IT assets, warranties, and kit assignments

Microsoft 365 Administration

Administer users, licences, groups, and access across Entra ID, Exchange, SharePoint, and Teams
Manage devices through Intune: compliance policies, deployments, and configuration
Maintain security baselines: MFA, conditional access, device hygiene, and monitoring
Support SharePoint structure, permissions, and document management; help users adopt M365 and Copilot

Other Business Systems

Dynamics 365 Business Central: user administration, password resets, basic permissions; raise and manage tickets with Dynamics Square
Website/Shopify: theme adjustments, product uploads, troubleshooting, and integration support
HubSpot: technical troubleshooting and licence/access support when escalated by Marketing

Budget & Vendor Management

Own the IT budget: track spend, manage renewals, and approve purchases within agreed limits
Manage relationships with TSG (external IT provider), hardware suppliers, telecoms, and SaaS vendors
Maintain accurate records of licences, contracts, and renewal dates; flag consolidation or renegotiation opportunities

Requirements

Proven, hands-on experience in an IT support, systems, or administrator role
Strong Microsoft 365 administration: Entra ID, Exchange, SharePoint, Teams, Intune
Confident Windows troubleshooting and endpoint support skills
Experience managing external IT providers or technology vendors
Commercially minded - understands IT spend is real money and makes informed decisions accordingly
Comfortable juggling multiple priorities; clear and patient communicator with non-technical users

Benefits

Salary: £40,000 - £45,000
Company-wide bonus scheme
Employer pension contribution of 4%
21 days annual leave, plus 8 bank holidays, birthday leave, and a charity day
Death in service benefit
Laptop, and phone provided
Sick pay allowance (5 paid days per year)
Specsavers eye test + £50 glasses voucher
Strong investment in training and long-term development
Monthly staff lunch provided
Free parking & EV charging available

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