Customer Support Advisor

The Work Shop Resourcing Ltd • Permanent • Bournemouth, Bournemouth and Christchurch and Poole, England, United Kingdom • £24.79k / year • 3d ago

Location: Bournemouth
Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary: £24,785 per annum + Bonus

Contract Type: Temp to Perm

We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.

This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.

What you'll be doing as Customer Support Advisor:

Handling inbound calls and customer enquiries.
Responding to emails and support tickets from veterinary practices and clients.
Updating customer records and maintaining accurate data.
Supporting onboarding for new veterinary practices.
Assisting with Excel-based projects, pricing updates and general administration.
Liaising with suppliers to support home delivery services.
Identifying opportunities to promote additional services to customers.

What we're looking for in the Customer Support Advisor:

Previous office-based customer service or administration experience.
Excellent communication skills, both written and verbal.
Good IT skills, including Microsoft Excel.
Strong attention to detail and organisational skills.
A proactive, positive approach with the ability to multitask.
Confidence speaking with customers over the phone.

What's on offer

Bonus scheme.
Hybrid working after successful training and probation.
Company pension.
Free flu jabs.
Sick pay.
Free on-site parking.
Supportive team and opportunities to develop your skills.

If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.

customer support| customer service | account manager | administration | customer success

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