Customer Service Administrator

Office Angels • Permanent • Ilminster, Somerset, England, United Kingdom • 2d ago

Customer Service Administrator - Ilminster, Somerset

The rewards

Salary dependant on experience (to be discussed at application)
Opportunity to join a stable and growing business
Supportive team environment with a strong focus on collaboration
Varied role with scope to develop your skills
Competitive salary and benefits package including 25 days plus Bank Holidays and free parking

Hours

Full-time, Permanent
9-5 (Mon-Thurs), 9-4.30 (Fri)

The role of Customer Service Administrator:

Play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience
Act as a central point of contact, managing warranty claims, coordinating service activity, and supporting internal teams in maintaining strong customer relationships
Respond to warranty claims via phone and email in a timely and professional manner
Log all communications and maintain accurate records using the CRM system
Coordinate the dispatch of replacement parts and raise associated orders
Arrange collections of faulty components in line with company procedures
Authorise and organise service callouts in accordance with warranty terms
Process invoices and manage documentation related to service visits
Analyse service reports to identify recurring issues and opportunities for improvement
Build and maintain effective relationships with external service partners

The ideal Customer Service Administrator:

An organised and proactive individual with excellent communication skills and a strong customer service mindset
Experience working in a fast-paced, customer-focused environment
Proven ability to manage a varied workload and prioritise tasks effectively
Strong administrative and organisational skills
Good IT skills, including Microsoft Office
Solid communication skills, both written and verbal

We are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.

This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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