Customer Support Engineer

Roc Search Europe Limited • Permanent • High Wycombe, Buckinghamshire, England, United Kingdom • £45k / year • 2d ago

Location: High Wycombe (office-based) with international travel
Employment Type: Permanent, Full-time

A global engineering organisation specialising in water management solutions is seeking an experienced Customer Support Engineer to join their technical team.

This is an excellent opportunity for an engineer with a strong mechanical, electrical, or process engineering background who enjoys solving complex technical challenges, supporting customers, and working with advanced engineered systems across international markets.

You will provide expert technical support to customers and partners, ensuring the successful installation, operation, and ongoing performance of specialist water management systems.

The Role

As a Customer Support Engineer, you will be responsible for:

Providing advanced technical support to customers, partners, and internal teams
Travelling to customer sites across the UK and internationally to diagnose and resolve complex technical issues
Supporting the installation, commissioning, validation, and troubleshooting of water management systems
Carrying out fault finding across mechanical, electrical, and control systems
Supporting product testing, performance reviews, and continuous improvement activities
Producing clear technical reports, documentation, and troubleshooting guides
Delivering technical training and support to customers and global partners
Managing warranty investigations and assessing returned equipment
Providing technical input into product risk assessments and engineering improvements

The role offers a varied and hands-on workload, with a high level of autonomy, customer interaction, and international travel opportunities, including occasional overnight stays and extended trips.

About You

The ideal candidate will have:

Experience working in a customer support, technical support, service engineering, applications engineering, or similar engineering role
A strong technical understanding of water management systems, process equipment, or industrial machinery
Knowledge of mechanical systems, instrumentation, and control systems
Experience diagnosing faults using tools such as multimeters and oscilloscopes
A methodical approach to problem-solving and root cause analysis
Strong communication skills with the ability to explain technical concepts clearly to customers and stakeholders
Experience writing technical reports and maintaining documentation
Confidence working independently in customer-facing environments

Desirable Experience

Background in mechanical, chemical, electrical, or process engineering
Experience supporting complex water systems or industrial equipment
Engineering qualification (BTEC Level 4 or equivalent)
Experience delivering technical training or customer presentations
Experience working with international customers or distribution networks
Additional language skills

Package & Benefits

Competitive salary
25 days annual leave plus UK bank holidays (with option to buy/sell)
Pension scheme
Private medical insurance
Access to a private GP service
Company bonus scheme
International travel opportunities
Career development within a global engineering organisation

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