Customer Service Advisor

Michael Page • Permanent • Slough, Slough, England, United Kingdom • £31.50k - £38.50k / year • 1d ago

Customer Service Advisor - Slough

The rewards

A competitive salary ranging from £31,500 to £38,500 per annum
Free on-site parking
A permanent position in a reputable company within the FMCG industry
Opportunities to work in a supportive and collaborative environment

The role of Customer Service Advisor:

Respond promptly and professionally to customer inquiries via phone and email
Process orders accurately and ensure timely delivery of goods
Resolve customer issues and complaints with a focus on maintaining satisfaction
Collaborate with internal teams to ensure smooth operations and communication
Maintain accurate records of customer interactions and transactions
Monitor and follow up on outstanding orders and payments
Provide support to the sales team by managing customer accounts and queries
Ensure compliance with company policies and industry regulations

The ideal Customer Service Advisor:

A strong background in customer service
A keen eye for detail and the ability to manage multiple tasks effectively
Proficiency in using customer relationship management (CRM) software
A proactive and solutions-focused approach to customer queries
Familiarity with order processing and account management systems

This is a fantastic opportunity for a Customer Service Advisor to join a thriving team in the FMCG industry. The role requires a focus on delivering excellent customer service and ensuring smooth communication with clients and internal teams in Slough.

This company is a well-established organisation in the FMCG sector, known for its commitment to providing high-quality products and services.

Operating as part of a medium-sized team, the company values efficiency and customer satisfaction in all aspects of its operations.

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