IT Customer Account Manager

Stratospherec Ltd • Permanent • Guildford, Surrey, England, United Kingdom • £40k - £50k / year • 6d ago

IT Customer Account Manager - UK Software company in Guildford - to £50k per annum

My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time.

This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.

They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!

Main Responsibilities:

Manage ticketing system for customer bugs, features and support.
Critically evaluate incoming customer requests and communicate internally.
New system features and regression testing.
Customer systems training.
Develop training material as required.
Lead regular client meetings and support the acquisition of new customers.
Liaise with customers to implement the company systems into their business.
Customer onboarding and integrations.
Create and proofread internal procedures and technical specification documentation.

My client is looking for someone with the following skillset:

Previous customer service experience - account management is a bonus
Time management
Organisation
Excellent verbal and communication skills
Experience with ticketing systems is a bonus

This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!

If this is of interest, please apply!

You may also be interested in these jobs

Junior Customer Account Manager

Stratospherec Ltd • Permanent • Guildford, Surrey, England, United Kingdom • £25k - £30k / year • 6d ago

IT

Junior Customer Account Manager Ready to kick-start your sales career in a fast-moving, high-reward environment? We're looking for an energetic, ambitious, and customer-focused Internal Account Manager to join our client...

6d ago

Apply

Sales Administrator

TS International • Permanent • Reading, Reading, England, United Kingdom • £26k - £32k / year • 13h ago

Customer Services

The Role My client is seeking an organised and proactive Sales Administration Assistant to join the team based near Reading, Berkshire. The role will support the Sales and Operations teams by managing spare parts orders,...

13h ago

Apply

Customer Service Administrator

Pertemps Basingstoke • Temporary • Basingstoke, Hampshire, England, United Kingdom • £12.71 / hour • 13h ago

Administration

Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position....

13h ago

Apply

HR Manager

Focus Resourcing • Temporary • Reading, Reading, England, United Kingdom • £40k - £50k / year • 13h ago

HR & Recruitment & Training

Are you an experienced HR professional looking for a dynamic role within a prestigious environment? Our client based in Pangbourne, is seeking an HR Manager for a fixed-term maternity cover of up to 9 months. This role o...

13h ago

Apply

Administration Assistant

Connect2Hampshire • Temporary • Woking, Surrey, England, United Kingdom • £15.14 / hour • 13h ago

Work from Home

Job Title: Admin Officer Location: Totton/Hybrid Contract Type: Temporary - 3 Months initially with potential to be extended or become permanent Salary: £15.14 per hour Hours: 37 Hours per week, 8:30am-5pm Mon-Thurs, 8:3...

13h ago

Apply

Get more jobs like this

Create a free job alert