Customer Experience Associate

Rubicon Recruitment • Permanent • Poole, Bournemouth and Christchurch and Poole, England, United Kingdom • £29k - £30.50k / year • 8h ago

Customer Experience Associate | Poole | Upto £30,500 DOE

Love being the person who turns a customer's problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone's day easier.

As a Customer Experience Associate, you will benefit from:

A supportive, open-plan office environment where teamwork and communication come first
Genuine opportunity to make an impact, no matter your role or seniority
Variety in your day, from calls and complaints to order chases and account management
Working alongside a Purchasing team and colleagues who value collaboration

As a Customer Experience Associate, your responsibilities will include:

Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action points
Document and resolve customer complaints via the Company CRM to the customer's satisfaction
Proactively manage telephone accounts, spotting opportunities to maximise sales and revenue
Use company systems to assist customers with order chases, delivery queries, PODs and returns
Prepare customer amendments and updates, working closely with the Purchasing team to keep customers informed
Interrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates

As a Customer Experience Associate, your experience will include:

Experience in a fast-paced customer service environment, ideally handling inbound and outbound calls
Confident using CRM systems to log calls, emails, tasks and opportunities
A strong telephone manner, with the ability to adapt tone and approach to suit the person and situation
A proactive, tenacious attitude with a genuine passion for creating a great customer experience
Excellent written and verbal communication skills
Comfortable working across multiple systems to pull and interrogate data for customers

If you're looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.

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