Customer Service Advisor

Portfolio • Permanent • Winchester, Hampshire, England, United Kingdom • £25k - £30k / year • 4h ago

We are seeking a dedicated and professional Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within Customer Service will be advantageous.

Duties

Respond promptly and effectively to customer enquiries via phone, email and mobile.
Provide accurate information regarding our services, ensuring customer needs are fully understood.
Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
Analyse customer data to identify trends or issues, contributing to continuous service improvement.
Collaborate with internal teams to resolve complex queries and escalate issues when necessary.
Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients.

Experience

Proven experience in a customer service role
Familiarity with Customer Relationship Management (CRM) systems.
Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
Analytical skills to interpret data and identify actionable insights.
Ability to work effectively under pressure whilst maintaining attention to detail.

You may also be interested in these jobs

Customer Service Officer

Matchtech • Permanent • Basingstoke, Hampshire, England, United Kingdom • 4h ago

Customer Services

We are easy to do business with! That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s. As a Customer Service working on the SGN fra...

4h ago

Apply

Customer Service Team Leader

Portfolio • Permanent • Winchester, Hampshire, England, United Kingdom • £28k - £36k / year • 4h ago

Customer Services

We are seeking a dynamic and experienced Customer Service Team Leader to oversee and motivate our customer service team. The successful candidate will be responsible for ensuring exceptional service delivery, managing da...

4h ago

Apply

IT Customer Advisor

Manpower UK Ltd • Temporary • Salisbury, Wiltshire, England, United Kingdom • £13.45 / hour • 4d ago

Customer Services

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the righ...

4d ago

Apply

IT Customer Advisor

Manpower UK Ltd • Temporary • Fareham, Hampshire, England, United Kingdom • £13.45 / hour • 4d ago

Customer Services

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the ri...

4d ago

Apply