Technical Support Engineer

ASC Connections • Permanent • Northampton, West Northamptonshire, England, United Kingdom • £35k - £40k / year • 7h ago

Technical Support Engineer

The rewards

Salary up to £40,000
Comprehensive training in specialist machinery and systems
Opportunity to work for a globally recognised engineering manufacturer
Supportive and collaborative technical team
Excellent career progression opportunities
Company benefits package

The role of Technical Support Engineer:

Provide remote technical support to customers and field service engineers
Diagnose mechanical, electrical, CNC and software-related faults
Support customers via telephone, email and remote diagnostic systems
Analyse machine alarms and identify effective technical solutions
Escalate complex issues to specialist engineering teams where required
Assist customers during machine installation, commissioning, operation and maintenance
Manage technical support cases and maintain accurate service records
Identify spare parts requirements and assist with service planning
Work closely with Service, Engineering and Sales teams to ensure excellent customer support
Contribute to continuous improvement initiatives and technical knowledge sharing
Deliver a professional, customer-focused service with excellent response times

The ideal Technical Support Engineer:

Ideally have experience working with industrial machinery, automation equipment, or CNC systems
Experience as a technical support engineer, maintenance or field service engineering role
Strong electrical and mechanical fault-finding ability
Experience diagnosing industrial machinery or automated equipment
Knowledge of PLCs, CNC machinery or industrial control systems would be advantageous
Excellent communication and customer service skills
The ability to prioritise multiple technical support cases
A proactive and solution-focused approach

Our client is a global manufacturer of advanced industrial machinery, supplying market-leading equipment to customers across a wide range of manufacturing sectors.

Due to continued growth, they are looking to appoint a Technical Support Engineer to join their UK technical support team.

Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same.

If you're an engineer looking to move into a technical support environment where you can use your technical expertise to help customers and colleagues, we'd love to hear from you.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

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