Customer Care Administrator

Westray Recruitment Consultants Ltd • Permanent • Cramlington, Northumberland, England, United Kingdom • £25k - £29k / year • 2d ago

Excellent Customer Care Administrator Position in Cramlington!

Customer Care Administrator Opportunity!

This role will incorporate huge elements customer care (Current customers) and also administrative work to support the team! Full training and genuine development are inclusive. Candidates from an administrative, or customer care background are hugely encouraged to apply. This role suits a confident individual who enjoys building relationships and rapport with people/customers and booking in and booking out work.

WHAT IS IN IT FOR YOU?
Annual Salary of £25k-£29k Per Annum DOE
Monday to Friday, 8am-4pm!
21 days leave + Bank holidays
Hybrid working available
Standard Pension contribution scheme
Yearly company bonus, performance dependent
The best in training, upskilling and self-development
Cramlington Based
Hugely friendly, polite and courteous directors to work with.
Staff events
Upwardly mobile business encountering consistent growth
Permanent position from day one
Strong progression opportunities within the business


THE BUSINESS
Our fantastic client provides a full end-to-end solution, from finding your perfect flooring, to a full installation and after care service. They offer a wide range of carpets, LVT, laminate, vinyl, wood flooring and much more. This is a terrific opportunity within a flourishing SME, they seek to appoint a talented individual who has ambitions to develop their own career as the business grows. Our client is dedicated to the upskilling and development of their staff members, the successful applicant for this role will receive first class training upon appointment. Our client will offer a comprehensive training scheme to guide you through your progression.

THE ROLE

General administrative duties
Building relationships with all current clients and customers.
Providing excellent customer care to current clients/accounts
Provide support and aftercare to current clients/accounts
Working closely with Directors and colleagues ensuring all clients/accounts are updated and happy with services.
Keeping well on top of the account/customer care, ensuring all clients concerns or queries are dealt with before they become an issue.
Booking in work for the installation team.

THE PERSON

Organised individual with an eye for detail
Warm, friendly and personable demeanour who enjoys speaking to people.
Excellent relationship builder, thrives in creating and maintaining excellent rapport.
Strong willingness to learn the business, products and offerings
Thrives within a customer facing role
Kind, polite and caring personality who enjoys customer care
Comfortable with the use of Microsoft & computer systems to log information
Can easily commute to Cramlington

TO APPLY

Please apply for this position and your CV will go direct to Kyle Jevons who is leading the search. Alternatively, if you have any questions, please get in touch with Kyle at Westray Recruitment Group – (phone number removed)

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