Senior Client Administrator

Barnett Waddingham • Permanent • Birmingham, West Midlands, England, United Kingdom • 8h ago

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk.

As you explore opportunities with us, you'll start to see more of Howden's name, people and experience throughout the recruitment process.

We have a great new opportunity for a Senior Client Administrator to join our Pensions Administration team. The primary focus of this role is to support the business area in providing a quality, accurate and professional service to clients focusing on client and scheme related work. This is a full time, permanent role that can be based in our Liverpool, Leeds or Glasgow, Birmingham, Amersham, Bristol, Cheltenham offices working on a hybrid basis.

Responsibilities:

Builds and maintains professional relationships with clients and other stakeholders as required
Has responsibility for the provision of client management services to a significant client or portfolio of clients
Undertakes a proactive client facing role, attending client meetings when required to present on and discuss administration matters
Ensures their own work is delivered within Service Level Agreements
Ensures that any concerns or complaints are dealt with correctly and in accordance with agreed processes, that remedial actions and mitigations are taken to minimise escalation and provides suggested solutions or a course of action
Reviews and prepares quarterly administration stewardship reports, or at a frequency agreed with the client, and other client facing administration reports, as required

We would love to hear from you if you have:

In depth knowledge of both DB and DC occupational pension schemes
Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period (specific for PPF Administration)
Knowledge of pension dashboards would be useful
Innovates pragmatic solutions to complex queries and confidently presents these to stakeholders

What's in it for you:

Competitive discretionary annual bonus
Generous pension scheme
Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
For a full list of benefits, please click here

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

Not quite the right opportunity for you this time?

For more about us and other Careers at BW, please click here

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out.

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