Customer Service Advisor (Claims)

Emmerson Ross Recruitment • Permanent • Paignton, Torbay, England, United Kingdom • £28.09k / year • 1d ago

Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team.

If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required.

As a Customer Service Advisor, you'll support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way.

The Role

As a Customer Service Advisor, you'll manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently.

Handle inbound customer calls and enquiries.
Manage customer cases from start to finish.
Arrange suitable replacement vehicles.
Liaise with repair garages, external organisations and other stakeholders.
Keep customers updated throughout the process.
Maintain accurate records using internal systems.
Prioritise multiple cases while meeting service standards.
Work closely with colleagues to deliver an excellent customer experience.

About You

We're looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment.

You'll ideally have:

At least 2 years' experience in customer service, contact centres, administration or another office-based role.
Excellent communication and customer service skills.
Strong organisation and attention to detail.
Good IT skills and confidence using computer systems.
The ability to manage multiple tasks and work as part of a team.
A positive attitude and willingness to learn.

Whether you're currently working as a Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Administrator or Case Coordinator, we'd love to hear from you. If you're looking to build a long-term career, this Customer Service Advisor - Claims opportunity offers excellent training and genuine career development.

What's on Offer?

Salary of £28,089.10 per annum
Monthly team bonus
Contributory pension scheme
Full training and ongoing development
Friendly and supportive working environment
Excellent location close to public transport, shops, cafés and the seafront

If you're ready for your next challenge, apply today to become a Customer Service Advisor and join a growing business where your customer service skills will make a real difference.

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