HR Specialist (Contact Centre)

Contechs Consulting • Temporary • Coventry, West Midlands, England, United Kingdom • £28.43 / hour • 10h ago

Position Title: HR Consultant – Contact Centre

Duration: Contract - 12 Months

Location: Whitley - Coventry

£28.43 per hour - Inside IR35 (Umbrella Rate)

The Opportunity:

This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week.
The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the Company’s colleagues and managers.
The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees.

Knowledge, Skills and Experience:

Previous experience of working in an HR employee advisory role
Excellent communication skills – both spoken and written
Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
Good understanding of UK employment law
IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Excellent Opportunity with immediate starts available

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