Customer Service Advisor (4 on/ 4 off days)

Manpower UK Ltd • Temporary • Invergarry, Highland, Scotland, United Kingdom • £13.45 / hour • 1d ago

Customer Service Advisor (4 on/ 4 off days)

Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Keep customers updated on the progress of their request or incident * Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

Excellent communication skills, both verbal and written
A genuine passion for delivering great customer service
Willingness to learn and adapt
Ability to work independently and as part of a team
Strong problem-solving skills
Confidence working under pressure

If you're looking for a stepping-stone into a career in technology, this could be your next move.

Interested? Apply today!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

You may also be interested in these jobs

Customer Service Advisor (4 on/ 4 off nights)

Manpower UK Ltd • Temporary • Invergarry, Highland, Scotland, United Kingdom • £16.11 / hour • 1d ago

Customer Services

Customer Service Advisor (4 on/ 4 off nights) Salary: £16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness or Nairn Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:0...

1d ago

Apply

Customer Service Advisor - Highland

Manpower UK Ltd • Temporary • Invergarry, Highland, Scotland, United Kingdom • £13.45 / hour • 2d ago

Customer Services

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week across 5 days, Monday to Sunday, between 7am-6pm Manpower has a fantastic opportuni...

2d ago

Apply

Senior Electrical Engineer

Michael Page • Permanent • Fort William, Highland, Scotland, United Kingdom • £65k - £70k / year • 2w ago

Engineering

Join a leading organisation as a Senior Electrical Engineer in the industrial sector. This permanent role, based in Fort William, focuses on overseeing electrical systems and ensuring optimal performance within the engin...

2w ago

Apply

HR Advisor

Manpower UK Ltd • Permanent • Invergarry, Highland, Scotland, United Kingdom • £37k / year • 3w ago

HR & Recruitment & Training

HR Advisor - Inverness, UK (Fixed Term Contract - 2 Years) Are you a passionate HR professional looking to make a meaningful difference within a forward-thinking, community-focused organisation? Our client, a reputable o...

3w ago

Apply

Get more jobs like this

Create a free job alert