Customer Service & Export Coordinator

Hays Business Support • Permanent • Sheffield, South Yorkshire, England, United Kingdom • 9h ago

Customer Service & Export Coordinator - ourskirts of Sheffield - Hybrid role after probation - good benefits to include free parking!

Are you an experienced Customer Service professional with export knowledge who enjoys variety, problem-solving and building strong customer relationships? We are looking for a proactive and organised Customer Service & Export Coordinator to join a busy and growing team. This is a varied role that combines customer service, export administration and operational support, ensuring customers receive an exceptional experience while supporting the smooth movement of products across international markets.

If you enjoy working in a fast-paced environment, are confident managing multiple priorities and take pride in delivering excellent service, we'd love to hear from you.

As a Customer Service & Export Coordinator, you will be responsible for supporting customers, processing export orders and coordinating with internal teams and logistics partners to ensure products are delivered efficiently and accurately.

Key Responsibilities

Respond to customer enquiries via telephone, email and online channels.
Deliver an outstanding customer experience at every interaction.
Process orders, replacements and warranty claims.
Handle customer complaints professionally and efficiently.
Build positive relationships with customers and internal stakeholders.
Maintain accurate customer records and documentation.

Export & Order Processing

Process export orders accurately and efficiently.
Ensure all export and import requirements are met for individual countries.
Prepare and manage export documentation.
Liaise with third-party logistics providers (3PLs) regarding shipments and deliveries.
Investigate and resolve shipment queries and issues.
Support customers with delivery tracking and logistics enquiries.
Update and maintain CRM and customer records.
Work across multiple systems to ensure accurate information is recorded.
Support operational activities and reporting requirements.
Ensure all administration is completed accurately and in a timely manner.
Manage workload effectively while maintaining attention to detail.

We are looking for someone who combines excellent customer service skills with strong administrative and export experience.

Minimum 2-3 years' experience in a customer service, customer support or export administration role.
Experience of export/import processes and documentation.
Excellent verbal and written communication skills.
Strong administrative skills and attention to detail.
Experience working in a fast-paced environment.
Confident using Microsoft Office, including Word and Excel.
Ability to multitask, prioritise and manage deadlines.
Positive, proactive and team-focused approach.

Desirable Skills & Experience

Experience using Salesforce, SAP or similar CRM/ERP systems.
Additional language skills.
Technical customer service experience.

If you're passionate about customer service, enjoy coordinating shipments and have the attention to detail needed to manage export processes effectively, we'd love to hear from you.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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