Customer Service Executive

Search • Permanent • Shipley, West Yorkshire, England, United Kingdom • £25k - £26k / year • 3d ago

Customer Service Advisor - Shipley

Full-Time, Permanent | Monday-Friday | ASAP Start

Are you passionate about delivering exceptional customer service and building strong relationships? We're looking for a proactive and organised Customer Service Advisor to join a growing business and become the key link between customers, suppliers and internal teams.

This is a varied role where you'll be responsible for ensuring customer orders progress smoothly from enquiry through to delivery, whilst providing outstanding support every step of the way.

The Role
As a Customer Service Advisor, you will:
* Respond to customer enquiries via phone and email in a professional and timely manner
* Process customer orders, returns and queries accurately
* Build strong relationships with customers and provide first-class service
* Place purchase orders with suppliers and manage orders through to completion
* Liaise with suppliers regarding lead times, stock availability, pricing, artwork and deliveries
* Proactively resolve supplier and customer issues
* Create and maintain product codes, supplier records and product information
* Maintain accurate records using internal systems and CRM platforms
* Prepare customer orders for shipment and arrange courier collections
* Support stock control and inventory activities when required
* Identify opportunities to improve customer service and operational processes
What We're Looking For
Essential Skills & Experience
* Excellent written and verbal communication skills
* Strong organisational and time management abilities
* High attention to detail and accuracy
* Proven problem-solving skills
* Ability to build positive relationships with customers, suppliers and colleagues
* Good working knowledge of Microsoft Outlook and Excel
* A proactive, customer-focused approach
Desirable Experience
* Previous customer service, customer support or account coordination experience
* Experience placing supplier purchase orders
* Experience using CRM or ERP systems
* Experience within merchandise, print, office products or a similar sector
What's On Offer?
* Full-time, permanent opportunity
* Monday to Friday working hours
* Friendly and supportive team environment
* Varied and engaging role with opportunities to develop your skills
* Immediate start available
If you're an organised, customer-focused professional looking for your next challenge, we'd love to hear from you. Apply today for an ASAP start.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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