Customer Account Coordinator

Adecco • Permanent • Stockport, Greater Manchester, England, United Kingdom • £28k - £28.50k / year • 3d ago

Account Manager / Customer Account Coordinator (Admin-Focused)

Location: Bredbury
Salary: £28,000 - £28,500
Job Type: Permanent, Full-Time
Start Date: Hiring from mid-July (interviews taking place immediately)

The Company

Our client, a well-established and growing organisation within the technical and engineering services sector, is looking to appoint a highly organised and customer-focused Account Manager / Account Coordinator to support their client accounts.

This is a fantastic opportunity for someone who thrives in a structured, process-led and administration-heavy role, where customer engagement and attention to detail are key.

The Role

This is a busy, admin-led account management position where you will be responsible for supporting customer accounts end-to-end, ensuring exceptional service delivery and smooth coordination across departments.

You will act as a key point of contact for clients, managing queries, processing orders, and ensuring all administrative tasks are completed accurately and on time.

Key Responsibilities

Managing a portfolio of customer accounts and acting as the main point of contact
Processing customer orders, quotations, and job requests accurately
Coordinating with internal departments (engineering, operations, logistics, finance)
Handling customer queries, updates, and service requests via phone and email
Managing shared inboxes and ensuring timely responses
Tracking orders, deliveries, and service progress, keeping customers updated
Raising invoices, credits, and supporting with basic credit control activities
Following up on quotations and outstanding work
Logging customer interactions and maintaining accurate CRM records
Handling customer complaints and queries professionally and efficiently
Supporting reporting, data entry, and general administrative duties

(This role is heavily administration-focused and requires strong attention to detail and organisational skills.)

About You

We are looking for someone with a strong customer service / account coordination background, ideally within a fast-paced or technical environment.

Essential Skills & Experience:

Experience in a customer service, account management, or internal sales support role
Strong administrative skills with high accuracy (order processing, data entry, documentation)
Excellent communication and relationship-building ability
Experience using CRM or ERP systems (e.g., SAP, Dynamics, Oracle or similar)
Ability to manage multiple tasks and prioritise workload effectively
Confident handling customer queries, complaints, and escalations
Good working knowledge of Microsoft Office (Outlook, Excel, Word)

Desirable:

Experience supporting technical, engineering, or service-based businesses
Exposure to credit control, invoicing, or order-to-cash processes

What's in it for You

Competitive salary: £28,000 - £28,500
Stable, permanent opportunity within a reputable organisation
Supportive team environment
Opportunity to work in a structured, process-driven role

Interview Process

Immediate interviews available
Scheduling around availability (interview slots likely towards the end of next week)

Summary

This role is perfect for someone who is detail-driven, customer-focused, and enjoys managing accounts from an administrative and coordination perspective, rather than a sales-heavy role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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