Customer Service Team Leader

Interaction Recruitment • Permanent • St Ives, Cornwall, England, United Kingdom • 2d ago

Full-Time | 37.5 Hours Per Week | Monday-Friday | Office Based
Up to £35,000 (depending on experience)

Are you an experienced Customer Service Team Leader looking for your next challenge?

We're recruiting on behalf of a growing, forward-thinking business that truly puts its people first. This is an exciting opportunity to lead a dedicated customer service team within a supportive and collaborative contact centre environment, where you'll play a key role in delivering an exceptional customer experience.

If you're passionate about coaching others, driving performance, and creating a positive team culture, we'd love to hear from you.

The Role

As a Customer Service Team Leader, you'll be responsible for leading and motivating a team of Customer Service Advisors, ensuring they deliver an outstanding experience on every customer interaction.

Your responsibilities will include:

Leading, motivating and developing a team of Customer Service Advisors.
Conducting regular 1-2-1s, coaching sessions and performance reviews.
Monitoring KPIs, service levels and quality standards to ensure targets are achieved.
Supporting the onboarding, training and ongoing development of new and existing team members.
Handling escalated customer queries and ensuring issues are resolved professionally and efficiently.
Driving employee engagement and creating a positive, high-performing team culture.
Identifying process improvements to enhance both the customer journey and operational efficiency.
Working closely with management to deliver business objectives and continuous improvement initiatives.

About You

We're looking for someone who thrives in a busy customer-focused environment and enjoys bringing out the best in others.

You'll have:

Previous experience as a Customer Service Team Leader, Contact Centre Team Leader, Call Centre Team Leader, or similar supervisory role.
A strong background within a customer service or contact centre environment.
Proven experience coaching, mentoring and developing high-performing teams.
Excellent communication and interpersonal skills.
Experience managing KPIs, quality standards and service performance.
The ability to remain calm under pressure and confidently handle escalated customer issues.
A proactive, organised and solutions-focused approach.
A genuine passion for delivering exceptional customer service.

What's in it for you?

Competitive salary of up to £35,000 (depending on experience).
Monday-Friday working hours with a great work-life balance.
A supportive leadership team that invests in your development.
Genuine opportunities for career progression.
A collaborative and inclusive working environment.
The chance to make a real impact within a growing and successful business.

If you're an experienced Customer Service Team Leader looking to join a business that values its people as much as its customers, we'd love to hear from you.

Apply today or contact Interaction Recruitment on (phone number removed) for a confidential conversation.

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