Customer Collections Advisor

Concentrix • Permanent • Rotherham, South Yorkshire, England, United Kingdom • £26.52k / year • 1h ago

Kickstart your career with one of the UK’s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW Group Financial Services brand. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you!

Salary - £26,520
Location – Dearne Valley Office, Adwick Park, Rotherham S63 5NA
Permanent role – contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, Saturdays 9am-2pm.
Full time training & support provided.

What’s in it for you:

Access to a range of employee benefits
Annual leave starting at 28 days/annum (pro-rata)
A vibrant office-based role with a great team
Onsite canteen.
Free onsite parking.
Referral programme – refer friends or family to work with Concentrix & earn up to £600 per referral!

We are looking for a customer-focused professional who will be responsible for providing support and guidance to customers via multiple channels such as calls,(inbound/outbound) and email, ensuring compliance with FCA regulations. The role involves delivering tailored advice, prioritizing fair treatment of vulnerable customers, and maintaining high standards in line with FCA guidelines. You will balance customer needs, outcomes, and company values to ensure a positive experience and uphold the brand's reputation.

Key responsibilities:

Verify customer identity and address in line with DPA procedures during all interactions.
Identify and address customer vulnerability by actively listening, showing empathy, and asking relevant questions to understand their needs and provide appropriate support.
Accurately document customer responses and any agreed support, ensuring sensitive information is securely handled.
Address and refer customer complaints in line with FCA guidelines and timescales.
Use product and business knowledge to offer tailored solutions for customers, ensuring the best possible outcomes (training provided).
Resolve objections and conflicts while maintaining professionalism.
Ensure all correspondence is completed within 48 hours to meet service level agreements.
Collaborate with internal and external teams to investigate and resolve contractual issues.
Proactively review and manage customer accounts to identify and prevent potential issues.

Skills to succeed:

Experience in a financial environment (preferred) or the customer service industry.
Strong administrative and communication skills.
Highly organized, with the ability to meet deadlines and strong attention to detail.
Experience supporting vulnerable customers (desirable).
Analytical mindset with an objective approach to problem-solving.
Team-oriented with a collaborative attitude.
Proficient in Microsoft Office applications.
Exceptional organizational abilities.

What are you waiting for? - Apply now - we can't wait to welcome you!

Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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