Customer Sales Advisor

Purely Recruitment Solutions • Permanent • Birmingham, West Midlands, England, United Kingdom • 2d ago

Customer Sales Advisor

Full Time – Permanent

8:00am - 4:30pm Or 9:30am – 6:00pm - Monday to Friday with 1 in 4 weekends

8.00am – 5,00pm - Saturday 10.00am – 4.00pm - Sunday

Birmingham

Salary is dependent on experience

We are currently recruiting for a Customer Sales Advisor to join our client based in Birmingham

The role of the Customer Sales Adviser is to ensure customers receive a consistently high level of service.

In addition to providing day-to-day help to customers, the Customer Services Adviser will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other activities.

Principle Objectives:

The principle objectives of the Customer Sales Adviser are to guarantee customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.

To achieve this, the Customer Service Advisor will:

Contribute to the achievement of the financial targets of the store
Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
Respond effectively to the diverse needs of each customer
Ensuring the store presents itself to a high standard of cleanliness
Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
Comply consistently with all company procedures

Main Duties:

Deal effectively with sales inquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
Maximise every sales enquiry to ensure the store hits its target
Complete all administrative tasks to ensure compliance with company procedures
Maintain a clean and tidy store
In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility.
Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt
Ad hoc duties

Person Specification:

In order to be successful in the position the jobholder will need to demonstrate:

A good level of written and verbal communication skills
Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
Self-discipline, working within guidelines and procedures whilst being attentive to detail
Comfortable working in a small team environment and adapt to lone working
Project confidence and knowledge of Company products and services on completion of the induction and probation period
Day to day liaison with customers
Achieving a high level of customer service and satisfaction
Achievement of weekly, monthly and yearly sales targets

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

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