Customer Services Co-ordinator

Hays Business Support • Temporary • Stoke-on-Trent, Stoke-on-Trent, England, United Kingdom • £15 - £16 / hour • 5d ago

Customer Services Co-ordinator - Stoke-on-Trent

The rewards

Competitive hourly rate of £15-£16 per hour (dependent on experience)
Weekly pay through Hays
Holiday pay accrual
Flexible temporary assignment with potential for extension
Opportunity to gain valuable experience within a reputable organisation
Ongoing support from a dedicated Hays consultant

The role of Customer Services Co-ordinator:

Acting as the first point of contact for customer enquiries, managing both inbound and outbound communications
Coordinating repairs and maintenance requests, ensuring jobs are logged, prioritised and completed within agreed timescales
Scheduling operatives and contractors, ensuring efficient allocation of work and clear communication with customers
Managing void property processes, ensuring properties are safe, compliant and ready for re-let, including oversight of statutory checks
Ensuring all health and safety requirements are followed when coordinating repairs, maintenance and property access
Maintaining accurate records, documentation and system updates to support service delivery and KPI reporting
Liaising with internal teams and external partners to ensure a seamless customer journey
Supporting wider administrative tasks including inbox management and general coordination duties

The ideal Customer Services Co-ordinator:

Proven experience in a customer service, scheduling or coordination role, ideally within property, housing or repair environments
A strong understanding of health and safety principles within a property or facilities setting
Awareness of statutory compliance requirements such as gas safety, electrical testing, fire safety and water hygiene checks
The ability to identify and escalate potential risks to customers, contractors or colleagues
Experience ensuring work is carried out in line with safety procedures and organisational policies
Knowledge of safe working practices when coordinating contractors and property access
An understanding of the importance of accurate record keeping for compliance and audit purposes
Excellent communication skills, with the confidence to liaise with customers, contractors and internal stakeholders
Strong organisational and prioritisation skills, with the ability to manage a high volume of tasks
A proactive and customer-focused approach, ensuring a high standard of service delivery
Good IT skills across Microsoft Office and internal systems

This is a temporary Customer Services Co-ordinator role, with a particular focus on property-related enquiries and coordination.

You will be working for a well-established organisation based in Stoke-on-Trent, supporting a busy and fast-paced operational team.

This organisation delivers essential services to a wide customer base and prides itself on providing a responsive, high-quality customer experience.

You will join a collaborative and supportive environment where teamwork and customer focus are key.

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