Customer Support Administrator

Universal Business Team • Permanent • Gravesend, Kent, England, United Kingdom • £25k - £35k / year • 5d ago

Salary: £25,000 - £35,000 (depending on experience)
Hours: Monday - Friday, 9:00am - 5:00pm (30-minute lunch) - part-time considered for reduced hours 5 days per week (pro rata)
Location: Northfleet (office-based)

Benefits:

23 days' holiday + bank holidays
Pension scheme
Free off-road parking
Good public transport links
Complimentary refreshments and basic food provisions
Ad hoc team lunches and staff incentives
Supportive, family-style culture with a genuine focus on employee wellbeing

About the Role

An exciting opportunity has arisen for a Customer Support Administrator to join a growing and ambitious business in Northfleet. This is a brand-new role, created to support a busy customer support function as the business continues to expand.

You'll play a key part in ensuring customers receive a smooth, efficient and professional experience, working closely across multiple departments including transport, marketing and operations.

This is an ideal opportunity for someone who is organised, proactive and enjoys being at the heart of a team.

Key Responsibilities

Provide day-to-day administrative support to the Customer Support team
Work collaboratively with internal departments to coordinate customer requirements
Maintain and update the customer database, ensuring all records are accurate and up to date
Proactively contact existing customers to verify contact and delivery information
Support wider administrative tasks across the business when required
Help ensure a consistently high level of customer service is delivered at all times

About You

We're looking for someone with the right attitude and work ethic above all else. You'll be:

A team player with a positive, "can-do" mindset

Highly organised with strong attention to detail
Confident communicating with customers and colleagues
Able to work under pressure and meet deadlines
Proactive, using your initiative to get things done

This role could suit:

Someone early in their career with the right core skills and attitude, or
A more experienced administrator looking for a supportive and fast-paced environment

The Opportunity

You'll be joining a friendly, respectful and down-to-earth team, where hard work is recognised and rewarded. The business has ambitious growth plans, offering genuine opportunities for progression for those who are driven and eager to develop.

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