Customer Service Administrator

Adecco • Permanent • Portsmouth, Portsmouth, England, United Kingdom • £26k - £28k / year • 1d ago

Customer Service Administrator

Location: Portsmouth - office based role

Hours: 8:30am 5:00pm Monday to Thursday, 8:30am - 2:00pm Friday

Salary: £26,000 - £28,000

A well-established organisation is seeking a proactive and detail-oriented Customer Service Administrator to join its Operations team. This role is central to delivering a seamless customer experience, supporting clients from order receipt through to post-shipment, while maintaining a consistently high standard of professionalism and service.

The Role

The Customer Service Administrator plays a key role in ensuring all customer interactions are handled efficiently and professionally, while supporting internal teams to meet operational and delivery targets.

Key Responsibilities

Maintain a professional and courteous approach in all customer communications, both internal and external
Process customer orders accurately on a daily basis, ensuring minimal errors and full compliance with company procedures
Liaise with internal teams to schedule orders in line with production capacity and ensure timely shipment
Monitor and maintain accurate customer order dates, providing timely updates where delays occur
Respond to customer queries and resolve discrepancies within 24 hours
Manage post-order enquiries in line with company processes
Prepare and manage all required export documentation ahead of shipment dates
Maintain accurate and up-to-date customer and shipping information
Manage consignment stock, including invoicing, replenishment, and stock level reviews
Produce ad hoc reports as required

Candidate Profile

Essential Skills and Experience

Strong written and verbal communication skills
Customer-focused approach with a high level of professionalism
Good working knowledge of Microsoft Excel and Word
Strong attention to detail with basic numerical ability
Ability to work collaboratively as part of a team
Flexible and adaptable to changing business and customer requirements

Desirable

Previous experience within a customer service role in a manufacturing environment preferred but not essential

Why Apply

This is an excellent opportunity for an organised and customer-focused individual to join a collaborative Operations team. The role offers exposure across production, logistics, and customer delivery, with the chance to make a meaningful contribution to overall service excellence.

Candidates who thrive in a fast-paced environment and are committed to delivering high-quality customer service are encouraged to apply.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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