Customer Service Advisor

Search • Temporary • Leeds, West Yorkshire, England, United Kingdom • 2d ago

Customer Service Advisor - Leeds LS15

The rewards

30 days annual leave plus bank holidays
Private medical cover*
Death in Service cover*
Enhanced maternity and paternity pay (subject to qualifying service)
Salary sacrifice pension scheme with employer contributions of up to 6%
Ongoing training and career development opportunities
Regular social events and team activities

Hours

Full Time - Monday-Friday 8am-5pm

The role of Customer Service Advisor:

Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner
Resolve customer issues efficiently, liaising with technical colleagues where required
Provide accurate information about products and services to ensure the best possible customer outcome
Deliver a caring and compassionate service, adapting your approach to support customers with additional needs or special circumstances
Maintain accurate customer records by updating internal systems following every interaction
Manage the customer service inbox and ensure all enquiries are handled through to a satisfactory resolution
Follow company policies, procedures, and relevant industry regulations at all times

The ideal Customer Service Advisor:

At least 12 months' experience in a customer service role
Excellent verbal and written communication skills
Experience delivering a positive, first-time resolution for customers
Ability to work in a fast-paced and sometimes pressured environment
Confidence in managing customer enquiries or complaints from start to finish
A strong understanding of what excellent customer service looks like
A caring, patient, and compassionate approach
Ability to work independently as well as part of a team
Proactive with a genuine desire to achieve positive outcomes for customers
GCSE Maths and English (or equivalent)
Strong listening skills and attention to detail

We are looking for a friendly and customer-focused Customer Service Advisor to join a growing and supportive team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering an outstanding customer experience in a fast-paced environment.

If you have Customer Service experience and are looking for your next role, APPLY NOW!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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