Customer Service Agent

Marble Talent Group Ltd • Permanent • Egham, Surrey, England, United Kingdom • £32k - £34k / year • 1h ago

Marble Talent are currently recruiting for a Customer Service Agent based in Egham.

We are seeking a highly organised and customer-focused Customer Service Agent / Helpdesk Agent to join our busy Service Operations team. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys problem-solving, building customer relationships, and delivering exceptional support.

Key Responsibilities

Act as the primary point of contact for customer enquiries via telephone and email.
Log, manage and monitor service cases through to completion.
Coordinate engineers, suppliers and resources to ensure service delivery.
Schedule maintenance visits and service appointments.
Escalate issues appropriately and communicate progress to customers.
Maintain accurate customer records and case documentation.
Monitor service level agreements (SLAs) and ensure targets are achieved.
Produce reports and assist with service reviews.
Build and maintain positive relationships with customers and stakeholders.
Support continuous improvement initiatives within the service team.

Personal Requirements

Previous experience in a customer service, helpdesk or administration role.
Excellent communication skills, both written and verbal.
Strong organisational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent attention to detail and accuracy.
Professional and confident telephone manner.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Good knowledge of Microsoft Office applications.

Benefits

Comprehensive training and development opportunities.
Supportive and collaborative working environment.
Career progression opportunities.
Company pension scheme.
Employee wellbeing initiatives.
Generous holiday entitlement.

Salary - £32-34k per year.

About Marble Talent Group

Marble Talent Group are specialist engineering recruiters dedicated to supporting candidates at every stage of their careers. We pride ourselves on matching talented individuals with the right opportunities, helping them grow into successful professionals within the engineering sector.

You may also be interested in these jobs

Customer Support Manager

Bracknell Personnel Services • Permanent • Wokingham, Wokingham, England, United Kingdom • £29.50k - £34k / year • 1h ago

Customer Services Immediate Start

Customer Support Manager Managing Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded. Acting as the key interface between Customers and Internal Support...

1h ago

Apply

Senior Sales Support Administrator

Gem Appointments • Permanent • London, Greater London, England, United Kingdom • £29k - £32k / year • 19h ago

Customer Services

We are a well-established luxury bathroom supply company with high profile clients worldwide who have been in business for over thirty-five years. We have our showroom/workshop In North West London NW10. We are looking f...

19h ago

Apply

Customer Service Specialist

Parkside • Temporary • Hayes, Greater London, England, United Kingdom • £30k - £31.10k / year • 19h ago

Customer Services Immediate Start

Customer Service Specialist Hayes, Middlesex Salary £31,000 12-month fixed-term contract Full-time (40 hours per week, shifts between 08:00–19:00, Monday–Sunday) Immediate start! The Opportunity We’re looking for a proa...

19h ago

Apply