Customer Service & Quality Manager

Acorn by Synergie • Permanent • Bridport, Dorset, England, United Kingdom • 6d ago

Bridport, Dorset (DT6) | Competitive Salary | Full-Time | Permanent

Introduction

Drive Quality, Improve Processes, and Make a Real Impact

Are you an organised and customer-focused professional with experience in quality management, compliance, or operational excellence?

Our client is a rapidly growing technical services organisation supporting highly regulated industries across the UK. Due to continued expansion, they are seeking a Customer Service & Quality Manager to join their Bridport-based team in a pivotal role that combines customer service, quality management, operational coordination, and continuous improvement.

This is an excellent opportunity for someone who enjoys taking ownership, improving processes, and working closely with both customers and technical teams to deliver exceptional service and maintain the highest quality standards.

The Opportunity

As Customer Service & Quality Manager, you will play a central role in ensuring customers receive a consistently high standard of service while maintaining robust quality systems and supporting day-to-day operational performance.

Working closely with engineering, administration, and leadership teams, you will help drive process improvements, oversee compliance activities, coordinate customer requirements, and ensure documentation remains accurate, audit-ready, and aligned with industry standards.

This is a highly visible role offering genuine influence and the opportunity to contribute directly to the continued growth and success of the business.

Key Duties

Act as a key point of contact to ensure customers receive timely, accurate, and professional support.
Coordinate effectively across departments to ensure customer expectations and operational delivery remain aligned.
Build positive working relationships with customers and internal stakeholders.
Support the delivery of an outstanding customer experience.
Maintain and develop the company's UKAS-accredited Quality Management System.
Lead and support internal and external quality audits.
Review documentation and records to ensure accuracy, consistency, and compliance.
Manage and update Standard Operating Procedures (SOPs), work instructions, and quality documentation.
Ensure processes remain aligned with relevant quality and compliance standards.
Work closely with engineering and office teams to support smooth day-to-day operations.
Identify opportunities to improve efficiency, consistency, and service delivery.
Lead and support continuous improvement initiatives.
Assist with operational integration and change management projects as the business continues to grow.

Requirements

Experience managing quality systems and conducting quality audits.
Experience maintaining SOPs, process documentation, and compliance procedures.
Previous experience within customer service, operations, service coordination, or a similar role.
Experience working in engineering, manufacturing, scientific, technical, or other regulated environments.
Strong organisational skills with the ability to manage multiple priorities.
Excellent communication and stakeholder management skills.

Desirable

Experience working within ISO 17025, ISO 9001, UKAS, or similar quality frameworks.
Exposure to Lean, Continuous Improvement, or operational excellence methodologies.
Experience leading projects or implementing process improvements.
Degree in Engineering, Operations, Manufacturing, Business, or a related discipline.

What We Offer

Competitive salary.
Full-time permanent position.
Opportunity to work within a rapidly growing technical services organisation.
Highly visible role with genuine influence across the business.
Opportunity to contribute directly to the continued growth and success of the business.

Interested?

Apply now to join a growing organisation and play a key role in delivering exceptional customer service, quality, and operational excellence.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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