Customer Service Advisor

Hales Group • Permanent • Stowmarket, Suffolk, England, United Kingdom • 1w ago

Customer Service Advisor
Salary DOE
Bury St Edmunds
8:30am-5pm with one hour for lunch
Monday - Friday (plus 1 Saturday morning in 6 on a rota basis)

Our Client based near Bury St Edmunds, is searching for a Customer Service Advisor to join their small but very welcoming team. Reporting to the Customer Service Lead, the successful candidate will be confident and able to problem solve, outgoing with a positive nature and be able to provide an excellent level of service to customers, always exceeding their expectations!

Key duties:

Dealing with customer enquiries via telephone and email
Using own initiative to deal with customer complains in a professional manner
High level order processing
Accurate data entry
Ensuring documents and reports are completed in a timely and efficient manner and passed on to relevant departments
Adhering to company protocols at all times when dealing with specific customer requirements
Liaising with multiple individuals/teams both internal and external, to ensure that information is passed on smoothly and accurately
Demonstrate the ability to confidently problem solve

Key Skills:

Able to work well under pressure, ensuring deadlines are met and documents are accurate
Able to work alone and as part of a wider team
Demonstrates excellent telephone manner
Ability to problem solve
Previous experience using SAP desirable
Able to extract and present data
Shows exceptional attention to detail and organisational skills

If you are interested in this position, please apply with a current CV or contact the Bury St Edmunds office on (phone number removed) for more information.

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