Customer Experience Manager

Options Resourcing Ltd • Permanent • Mansfield, Nottinghamshire, England, United Kingdom • £30k - £35k / year • 2h ago

Are you a passionate Customer Experience Manager or a Sales Support Manager who enjoys being at the centre of a fast-moving business, solving problems, coordinating teams and ensuring customers receive a first-class service? Are you looking for a role where you can genuinely influence the customer journey and grow with an ambitious, multi-brand business? If so, this could be the opportunity you've been waiting for.

We are currently recruiting for a Customer Experience Manager on behalf of a growing and highly successful East Midlands-based group of businesses operating across e-commerce, manufacturing, engineering and consumer products.

As Customer Experience Manager, you will act as a key link between customers and internal teams, helping to ensure the smooth coordination of orders, communication and issue resolution across multiple brands.

Benefits:

Salary up to £35,000 may be some wiggle room for the right candidate
Location: Tuxford, Nottingham
Annual leave: 33 days including bank holidays - increasing with length of service
Comprehensive onboarding and training from day one
Ongoing support and cross-functional exposure across the wider business
Hybrid working flexibility once established in the role
Employee referral scheme and additional company benefits
Company socials, charity events and a collaborative team culture

Key Responsibilities

Manage customer enquiries and communications across multiple brands within the group
Support the sales team with customer updates, order coordination and ongoing customer communication
Liaise with operations, logistics and manufacturing teams to resolve delivery issues and customer queries
Monitor customer orders, lead times and ongoing customer requirements to ensure a seamless customer journey
Handle customer concerns professionally and proactively, working to achieve positive and timely outcomes
Identify recurring customer issues and support improvements to systems, processes and communication
Help maintain a consistently high standard of customer service across all brands and platforms
Provide wider operational and administrative support where required across the business

Skills/Experience Required:

Previous experience in a customer service, customer experience or sales support role
Excellent communication skills, with the ability to build strong relationships with both customers and colleagues
Strong organisational skills and the ability to manage multiple priorities effectively
A proactive, solutions-focused approach with the confidence to take ownership of issues
A high level of attention to detail and a commitment to delivering excellent service
The ability to work independently while also collaborating closely with wider teams
Experience within e-commerce, manufacturing, engineering, logistics or distribution would be highly advantageous, though not essential

Why Apply?
This is more than just a customer service role it's an opportunity to join a growing business where customer experience is a genuine priority and where you'll have the chance to make a visible impact across multiple brands.

If this sounds like you, please apply today!

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