Customer Services Administrator

Office Angels • Permanent • Robertsbridge, East Sussex, England, United Kingdom • £27k / year • 16h ago

Role: Customer Services Administrator
Location: Robertsbridge, East Sussex
Contract Type: Permanent, Office Based; Monday - Friday - 8-5pm

*Own transport/Driver required due to office location

Salary £27,000 per annum + Discretionary bonus (after probation).

Excellent benefits including generous holiday allowance + Bank Holidays, HealthCash Plan, Pension, Free Parking and a modern working environment!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? If so, we have the perfect opportunity for you! Our client is looking for an additional team member to work within their team to support their customers and logistics.

You will be part of a supportive team where your contributions make a real difference within a positive workplace culture where every team member can grow and excel....

Key Responsibilities:

Process Orders: Enter customer orders into the ERP system, resolve discrepancies, and ensure timely dispatch from the warehouse. (Training provided)
Provide Customer Support: Handle phone and email enquiries, providing product information, pricing details, and basic technical advice with enthusiasm.
Coordinate with Teams: Collaborate with Sales & Operations to arrange on-site support and follow up on customer feedback.
Manage Logistics: Track deliveries, manage back orders, and arrange collections for incorrect or surplus stock.
Assist with Exports: Support export paperwork, including invoices and packing lists.
Issue Invoices: Process sales invoices and maintain accurate data in the ERP system.

What We're Looking For:

Previous customer service or administration experience is ideal.
Self-motivated and a team player.
Experience in back-office logistics or managing stock movement is preferred.
Clear and professional communication, both written and verbal.
Ability to handle enquiries and issues efficiently, with a calm and friendly approach.
Familiarity with export paperwork and CRM systems is a bonus, but not essential.
*Driver/own transport required due to office location.

If you're excited about providing outstanding customer service and being part of a collaborative team, we want to hear from you!

Ready to take the next step in your career? Send your CV online outlining your experience for the role, or send your CV direct to (url removed).

This role is being managed by Debbie Foster - Office Angels Tunbridge Wells - (phone number removed) - (url removed)

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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