Customer Service Advisor

Strive Supply Chain • Permanent • Witney, Oxfordshire, England, United Kingdom • £28k - £30k / year • 15h ago

Strive are a UK wide Supply Chain & Logistics management recruiter.

Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.

Title: Customer Service Exec

Region: Oxfordshire - OX29

Salary: £28k + Bens + Training + Prospects

Location: Cassington

Work Environment:

• Office based

• Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00

• PPE requirements in operational areas

Reporting to: Customer Service Team Leader

About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.

Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

• Handling customer enquiries via phone and email.

• Managing customer requests, queries and complaints.

• Providing clear and confident responses to customers.

• Working closely with internal teams and departments to resolve issues.

• Maintaining accurate records and communication.

• Managing order processing, payments, documentation and ensuring compliance with relevant regulations.

• Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).

Essential requirements

• Minimum 1 year experience in a customer service role.

• Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.

• Experience handling customer queries, complaints, or service issues.

• Confident using the telephone as a main communication tool.

• Basic computer literacy (Outlook and Microsoft Office).

• Someone reliable, proactive and able to work independently.

Desirable

• Experience using a CRM system.

• Knowledge of Oxfordshire area.

• Experience working in an office-based environment.

Ideal candidate?

• You are confident dealing with customers, even in challenging situations.

• You take ownership, solve problems and manage your time independently to stay productive.

• You stay organised and maintain strong attention to detail when handling multiple tasks.

• You are quick to learn new systems and adapt to changes.

• You are reliable, communicate clearly and are a strong team player.

Benefits:

- Generous holiday entitlement 24 days + Bank Holidays

- Company pension scheme

- Employee Assistance Programme

- Full PPE & uniform supplied

- Cycle to work scheme

- Free flu jabs

- On-site parking

This really is a fabulous opportunity, we look forward to your application.

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