Property Customer Service

Ritz Recruitment • Permanent • Birmingham, West Midlands, England, United Kingdom • £28k / year • 10h ago

Location: Birmingham, B15 1SF
Salary: £28,000 per annum + Bonus + Monthly Commission
Hours: Monday to Friday (rota shifts between 9:00am and 8:00pm) plus 1 Saturday per month (with a day in lieu)

Join a Leading Build-to-Rent Property Company

We are seeking two enthusiastic and customer-focused Resident Services Assistants to join our growing team at one of Birmingham's premier Build-to-Rent developments.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service, creating vibrant resident communities, and building a rewarding career within the rapidly expanding Build-to-Rent sector.

As the face of the development, you will play a key role in providing an outstanding resident experience while supporting leasing, community engagement, and day-to-day operations.

What You'll Be Doing

Acting as the first point of contact for residents, visitors and contractors.
Delivering exceptional front-of-house customer service.
Managing resident enquiries, service requests and communications.
Supporting leasing activity, apartment viewings and resident onboarding.
Handling parcel management and reception duties.
Assisting with resident events and community engagement initiatives.
Supporting social media and marketing activities.
Monitoring resident satisfaction and helping to drive positive online reviews.
Ensuring communal areas are presented to the highest standards.
Assisting with apartment inspections, move-ins and move-outs.
Supporting health & safety and operational procedures across the development.

What We're Looking For

Minimum 2 years' experience in a customer-facing role, ideally within Build-to-Rent, PBSA, hospitality, property, retail or luxury service environments.
Outstanding communication and interpersonal skills.
A proactive, positive and professional approach.
Strong organisational and administrative abilities.
Confidence using Microsoft Office and property management systems.
A genuine passion for customer service and community building.
Ability to work flexibly within a rota covering operational hours.

What's In It For You?

Competitive salary of £28,000.
Performance bonus scheme.
Monthly commission opportunities.
Career development within a leading Build-to-Rent operator.
Supportive and collaborative team environment.
Opportunity to be part of a growing and innovative residential brand.

If you thrive in a fast-paced, customer-focused environment and enjoy creating exceptional resident experiences, we'd love to hear from you.

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