Admin and Customer Service Manager

Personnel Solutions (Midlands) Ltd • Permanent • Mansfield, Nottinghamshire, England, United Kingdom • £38k - £40k / year • 2h ago

PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield.

Location: Mansfield

Salary: £38,000 - £40,000 DOE

Hours: Monday to Friday, 8:00am - 5:00pm

Key Responsibilities

Manage and develop the administration and customer service team
Oversee workload planning, scheduling and resource allocation
Ensure efficient processing of all new and existing work instructions
Monitor KPIs, performance and service levels
Manage customer complaints and escalations through to resolution
Produce operational and performance reports for senior management
Drive process improvements and operational efficiencies
Support financial reporting, WIP management and cost control
Build strong relationships with customers, clients and stakeholders

Requirements

Previous experience managing administration and/or customer service teams
Strong leadership and people management skills
Experience managing workloads, KPIs and service levels
Excellent organisational and problem-solving abilities
Confident handling customer complaints and escalations
Strong IT skills, including Microsoft Office
Customer-focused with a commitment to delivering high service standards

To apply for the Admin and Customer Service Manager role, please do so online and a member of the team will be in touch!

You may also be interested in these jobs

Part Time Accounts Assistant (16 hours)

Sewell Wallis Ltd • Temporary • Sheffield, South Yorkshire, England, United Kingdom • £27k - £29k / year • 2h ago

Administration

Sewell Wallis are currently working with a fantastic business based on the outskirts of Sheffield, South Yorkshire (Near Rotherham), who are looking for a part-time Accounts Assistant to join them on a temporary basis fo...

2h ago

Apply

Commercial Support Administrator

Inspire Resourcing Ltd • Permanent • Chesterfield, Derbyshire, England, United Kingdom • £28k - £33k / year • 2h ago

Administration

Commercial Support Administrator Inspire Resourcing Ltd are recruiting for a Commercial Support Administrator on behalf of our client. This is a fantastic opportunity to join a growing international business with strong...

2h ago

Apply

Administrator

Trescal LTD • Permanent • Derby, Derby, England, United Kingdom • 2h ago

Administration

Are you an experienced Administrator seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities? If so, we have an exciting opportunity for...

2h ago

Apply

FM Contract Administrator

Fusion People Ltd • Temporary • Nottingham, Nottingham, England, United Kingdom • £14 / hour • 2h ago

Administration

Role: FM Contract Administrator Location: Beeston then Hucknall from July Salary: £14.00ph PAY Hours: 8am - 5pm Monday to Friday Duration: 3 months Temp to Perm MAIN PURPOSE OF FM SCHEDULER: The Scheduler will be respons...

2h ago

Apply

Roma Speaking Teaching Assistant and School Administrator

Tradewind Recruitment • Temporary • Sheffield, South Yorkshire, England, United Kingdom • 2h ago

Administration

Roma Speaking Teaching Assistant and School Administrator Location: Sheffield Hours: Monday to Friday, 8:30am - 3:30pm Contract: Term Time Only Tradewind Recruitment is currently seeking a dedicated and enthusiastic Roma...

2h ago

Apply

Get more jobs like this

Create a free job alert