Customer Success Manager

Matchtech • Permanent • Bradford, West Yorkshire, England, United Kingdom • 3h ago

Our client, a pioneering technology company, is seeking a dynamic Lead Customer Success Manager to join their team in London. The company is in the midst of transforming the UK property management services industry, leveraging AI technology to drive automation and efficiency.

Key Responsibilities:

Client Onboarding: Own the end-to-end onboarding process from sales handoff to client go-live, including technical setup, data validation, and client training.
CS Automation & AI Operations: Design and deploy AI-powered workflows, evaluate and adopt AI tools, and set the operational foundation for scaling the Customer Success function.
Ongoing Client Management: Manage client relationships through regular check-ins, monitor client health metrics, and present performance reports.
Revenue & Retention: Convert pilot clients into paying customers, track and report customer success metrics, and identify opportunities for account expansion.
Product Interface: Translate customer feedback into actionable product tickets, communicate product updates, and support rollouts of new modules.
Technical Issue Resolution: Diagnose and resolve issues stemming from configuration, data quality, or user error, and escalate confirmed bugs with clear reproduction steps.

Job Requirements:

Significant experience in a client-facing B2B SaaS role such as Customer Success, Technical Account Management, or Solutions Engineering.
Demonstrated ability to build and deploy AI workflows that solve operational problems.
Experience managing enterprise or high-value client relationships and driving product adoption.
Comfortable with technical concepts including APIs, integrations, data imports/exports, and webhooks.
Strong diagnostic skills with the ability to methodically identify the root cause of issues.
Excellent written and verbal communication skills, with the ability to simplify complex technical topics for non-technical clients.
Experience in a fast-moving early-stage startup environment.
Familiarity with communications platforms such as Twilio, WhatsApp Business API, or email infrastructure is strongly preferred.

Benefits:

Competitive salary and meaningful early-stage equity.
Opportunity to help build a category-defining PropTech company.
Play a key role in bringing AI automation to real-world property operations.
Work closely with founders and the core team to shape the company's growth.
Be at the forefront of AI-powered Customer Success, building the CS function of the future.

If you are an experienced Customer Success professional with a passion for AI and automation, we would love to hear from you. Apply now to join our client's innovative team in London.

You may also be interested in these jobs

CNC Turner

Travail Employment Group • Permanent • Knaresborough, North Yorkshire, England, United Kingdom • £38.50k / year • 3d ago

Engineering

CNCTurner Knaresborough £19.00 per hour (incl. shift allowance) Rotating shifts | Overtime available We are recruiting for an experienced CNC Turner / CNC Setter Operator to join a well-established precision engineering...

3d ago

Apply

Quality Inspector

Travail Employment Group • Permanent • Skipton, North Yorkshire, England, United Kingdom • £35k - £40k / year • 1w ago

Engineering

Quality Inspector £35-40k Excellent opportunity to join a manufacturer ensuring quality standards are met by conducting inspections, identifying risks, and managing compliance requirements. The role offers career progres...

1w ago

Apply

Graduate Mechancial Design Engineer

Travail Employment Group • Permanent • Harrogate, North Yorkshire, England, United Kingdom • £28k - £32k / year • 1w ago

Engineering

Graduate Mechancial Design Engineer Harrogate, £28-32k Excellent opportunity for a Mechanical Graduate who has experience in a research capacity within a work based masters or PHD environment. You will be responsible for...

1w ago

Apply

Quality Inspector

Travail Employment Group • Permanent • Skipton, North Yorkshire, England, United Kingdom • £35k - £40k / year • 1w ago

Engineering

Quality Inspector £35,000 - £40,000 | Excellent Progression | Modern Manufacturing Environment An excellent opportunity has arisen for a Quality Inspector to join a growing and forward-thinking manufacturer. This role is...

1w ago

Apply

R&D Technician - Robotics

Travail Employment Group • Temporary • Harrogate, North Yorkshire, England, United Kingdom • 2w ago

Engineering Immediate Start

R&D Technician - Robotics Harrogate £Neg DOE, Immediate start Temporary role available for a hands-on Engineer & Prototype Builder to support the development of cutting-edge robotic and electro-mechanical systems...

2w ago

Apply

Get more jobs like this

Create a free job alert