Customer Service Advisor

Michael Page • Temporary • Redditch, Worcestershire, England, United Kingdom • £14 - £16 / hour • 6h ago

This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence.

Description

Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.
Process customer orders and ensure accurate data entry into the system.
Resolve customer complaints or escalate them to the appropriate team when necessary.
Keep customers updated on the status of their orders and deliveries.
Collaborate with other departments to meet customer requirements efficiently.
Maintain accurate records of customer interactions and transactions.
Assist in identifying opportunities to improve customer service processes.
Provide support in managing and organising customer accounts.

Profile

A successful Customer Service Advisor should have:

Previous experience in a customer service or support role within the industrial or manufacturing sector.
Strong communication skills and the ability to provide clear, concise information to customers.
Proficiency in using customer relationship management (CRM) systems or similar software.
Excellent organisational skills and attention to detail.
A proactive approach to problem-solving and a commitment to customer satisfaction.
The ability to work effectively in a fast-paced environment.

Job Offer

Competitive hourly rate & weekly pay.
Temporary role with the potential for extensions based on performance and business needs.
Opportunity to work in the industrial and manufacturing sector.
Supportive work environment focused on operational efficiency and customer satisfaction.

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