Customer Experience Representative

Adecco • Permanent • Oldbury, West Midlands, England, United Kingdom • £28k - £29k / year • 21h ago

Customer Experience Representative

Oldbury

Monday- Friday 8.30- 5pm

Permanent Office Based

£29,000

Responsible for providing excellent customer service by managing enquiries, quotations, and orders from initial request through to delivery.
Ensures customer requirements are understood, recorded accurately, and fulfilled efficiently.
Acts as a key link between customers and internal teams to support smooth operations and customer satisfaction.

Key Responsibilities

Act as the main point of contact for customer enquiries via phone and email
Provide clear and accurate information on products, pricing, availability, and delivery updates
Build positive relationships with customers
Handle complaints professionally and escalate where needed
Process and manage customer orders accurately in company systems
Review orders and quotations to ensure they are clear and achievable
Check pricing, delivery timelines, and customer requirements before confirming orders
Monitor active orders and keep customers informed of progress or delays
Work with internal teams (e.g. production, logistics, sales, accounts) to ensure timely delivery
Raise purchase orders and follow up with suppliers when required
Identify and flag potential risks relating to delivery, quality, or capacity
Support sales activities, including preparing and following up on quotations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

You may also be interested in these jobs

Accounts Assistant

SF Partners • Temporary • Warwick, Warwickshire, England, United Kingdom • £15 - £20 / hour • 8h ago

Administration Premium-Ad

Accounts Assistant The role of Accounts Assistant: Updating all purchase orders and purchase invoices Liaising with suppliers when discrepancies occur Creating sales orders and sales invoices Carrying out all necessary c...

8h ago

Apply

Administrator

SF Partners • Temporary • Warwick, Warwickshire, England, United Kingdom • £15 / hour • 8h ago

Administration Premium-Ad

Administrator - Warwick The rewards £15.00 per hour (equivalent to £30,000) 3-month temporary contract Hours Monday to Friday, 9am to 5pm Office based The role of Administrator: Answer incoming telephone calls as the fir...

8h ago

Apply

Practice Administrator

Bell Cornwall Recruitment • Permanent • Tamworth, Staffordshire, England, United Kingdom • £25k - £27k / year • 8h ago

Administration Premium-Ad

Practice Administrator - Tamworth Town Centre The rewards £25,000 - £27,000 per annum depending on experience The role of Practice Administrator: Onboarding and meeting and greeting clients face to face and over the phon...

8h ago

Apply

Data Administrator

Bell Cornwall Recruitment • Temporary • Bromsgrove, Worcestershire, England, United Kingdom • £12.71 / hour • 8h ago

Administration Premium-Ad

Data Administrator - Bromsgrove, Worcestershire The rewards £12.71 per hour 3-month contract with potential to extend The role of Data Administrator: Ensure client information is uploaded in the correct format Track prog...

8h ago

Apply

Data Administrator

Bell Cornwall Recruitment • Temporary • Bromsgrove, Worcestershire, England, United Kingdom • £12.71 / hour • 8h ago

Administration Premium-Ad

Data Administrator - Bromsgrove, Worcestershire The rewards £12.71 per hour 3-month contract with potential to extend The role of Data Administrator: Ensure client information is uploaded in the correct format Track prog...

8h ago

Apply

Get more jobs like this

Create a free job alert