Customer Success Coordinator

Hales Group • Permanent • Letchworth-garden-City, Hertfordshire, England, United Kingdom • £27k - £30k / year • 23h ago

Customer Success Coordinator
Salary: £27,000 - £30,000
Location: Office-based with work-from-home on Fridays
Type: Full-time, permanent

About the Role:
We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions.
Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants.
This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment.

Key Responsibilities Project & Client Coordination

Act as a key point of contact for clients, supporting the delivery of contracted services
Coordinate multiple projects simultaneously, ensuring timelines and service levels are met
Set up and manage projects across internal systems and databases
Allocate work to consultants based on availability and client requirements
Monitor project progress, identifying risks or delivery issues and escalating appropriately
Ensure all project documentation is accurate, complete, and accessible
Support the production of client reports and performance data
Attend client meetings and contribute to service reviews where required

Service Delivery Support

Coordinate logistics including scheduling, booking venues, and arranging meetings
Liaise with stakeholders to ensure smooth and timely delivery of services
Manage project changes, updating stakeholders on timelines and scope
Close projects effectively, including gathering feedback and evaluating outcomes

Financial & Administrative Support

Monitor project budgets and purchase orders, escalating any concerns
Process and verify invoices against agreed timescales and delivery
Support finance processes at project completion, including invoicing

Data & Systems Management

Maintain accurate client records and project data within CRM systems
Ensure all data is handled in line with compliance and confidentiality requirements

Compliance & Quality

Work in line with company policies, procedures, and quality standards
Maintain strong attention to detail across all communications and documentation
Build positive relationships with clients, colleagues, and external partners

About You

Previous experience in a coordination, operations, or administrative role within a B2B environment
Highly organised with the ability to manage multiple priorities
Strong communication skills, both written and verbal
Confident working with systems and databases (CRM experience advantageous)
Proficient in Microsoft Office (Word, Excel, PowerPoint)
A proactive, team-oriented approach with a strong customer focus

What's on Offer

Salary of £27,000 - £30,000 depending on experience
Hybrid working with work from home every Friday
28 days holiday (including bank holidays) Growing with length of service
Supportive and collaborative team environment
Opportunity to develop within a growing organisation

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